Here are the instructions on how to add the file paths for iHR to the UTL_FILE_DIR parameter. In total, iHR will have 3 directories to be added: One where the iHR Template Files will reside, one where the iHR Processed Files are sent and another one where the Output Text Files will reside (which are the ones that tell you if the upload was successful or not and the results of the upload).
1. At the server, go to Start | All Programs | Oracle | OraHome | Enterprise Manager Console
2. Select Launch Standalone and press OK on the pop-up window.
3. To see the tables in the database, expand the “Databases” option and connect to the ISOtrain database. Enter the Username/Password combination for the SYSDBA user (try using SYS as the username and the password for the ISOtrain user. If this doesn’t work, you will need to talk to your DBA so that he can give you the credentials) and on the ‘Connect as’ option, select SYSDBA.
4. After that, press OK.
5. When the database expands, click on Instance | Configuration. You will see the configuration screen in which there will be a button named All Initialization Parameters…
6. Press the All Initialization Parameters… button and locate at the end the parameter named utl_file_dir. In the ‘Value’ field, enter the file paths that you will use for iHR, each one separated by a comma. For example:
C:\Process\iHRFileDirectory, C:\Process\iHRProcessedDirectory, C:\Process\iHROutputDirectory
7. After entering the values, press the Apply button. It will ask you to restart the database.
8. Choose ‘Immediate’ and press OK.
The reason for this to happen is that maybe the user changed the way the Internet Explorer its managing the menu options.
In this case, the user needs to restore the Windows configuration defaults by going to Internet Options| Advanced| Select Reset Option.
After selecting the Reset Option, the user needs to close Windows Explorer and Re-open.
a. Total Completed = Count all statuses but MISSING. Total completed is meant for the existence of history training associated with the course.
b. For the Completed row Total PD = Count of statuses but TAKEN or EQUIV with a PD qualifier.
c. For the Completed row Total OT = Count of statuses but TAKEN or EQUIV with no qualifier.
d. For the Completed row Total TPD = Count of TAKEN and EQUIV statuses with a PD qualifier.
e. For the Completed row Total TOT = Count of TAKEN and EQUIV statuses with no qualifier.
f. Total Missing = Count all MISSING records. Total Missing is meant for no history training associated with the course.
g. For the Missing row Total PD = Count of MISSING statuses with a PD qualifier.
h. For the Missing row Total OT = Count of MISSING statuses with no qualifier.
Application Support can be made by direct phone or email contact as well as access to a special Customer Access Section to isotrain.com (24/7/365). In addition, we offer Validation Support.
We have a dedicated Customer Support Department that uses tracking software in order to monitor your inquiry and communicate with the Development Team. The tracking software gives us full visibility and traceability for the life of your issue.
You will be given a tracking number for each support call. You may access your tracking number with the Customer Access Section of isotrain.com to view the status.
Each company has a Primary and Secondary User that is allowed to contact Softek’s Customer Support. Softek has this contact information on file. Any other resource is directed back to his/her ISOtrain Primary/Secondary User. This gives each client full control to manage their internal ISOtrain Users.
For customers that utilize our Validation Protocol Templates we have a process that once we are notified of your validation schedule, our Customer Support Department will remain on notice to respond to your inquiries. This is a measure that will keep your validation schedule on track and eliminate “false” observations due to doubts you may have about the functionality of ISOtrain.
Atlantic Time Zone | GMT -4 | We do not observe Daylight Saving Time.
ISOtrain is sold as a “turnkey solution” and is not burdened with “consulting services”. ISOtrain includes all of the documentation that you will need to install and implement ISOtrain with your own resources. No installation or implementation services are required from Softek. If you do not have enough in-house resources, Should you have a need, Softek does offer Pre-Implementation, Implementation and Post-Implementation Services with qualified Softek Resources to complement your Implementation Team.
We offer a variety of product based Training Support. Our Training Support Experience includes Classroom Style Hands-On Workshops, Web Based Training Sessions, Internet Based Training Sessions and Customized Training Sessions and/or Workshops.
We work with customers who are willing to contribute their time to evaluate and provide product feedback. We announce new products to our customer base and qualify the companies that are available and possess the adequate knowledge to provide product feedback. This has proven to be a successful approach over the years in that it creates a valuable product for the entire customer base and allows their peers to drive the functionality needs of the ISOtrain User Community.
We work with our customer’s and their vendor(s) to develop interfaces to 3rd party products. We offer Integration Services as well as Open Integration Tools to support these needs.
ISOtrain interfaces with SCORM 2004 based Content. If the 3rd Party Vendor is responsive and willing, we offer Support Services to test the SCORM 2004 content before you make your purchase to ensure the product you are purchasing is SOCRM 2004 compliant.
